Shipping and Delivery
Shipping is FREE to New Zealand
All domestic orders are sent using NZ Post courier service
Delivery time is between 1-5 days New Zealand wide
WE DO NOT SHIP TO PO BOXES, please make sure a physical address is entered in your order
International Parcels
All international orders are sent using NZ Post service
Some countries have special regulations specific to importing honey and other bee products (including volume limits). The buyer solely accepts full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledges and agrees that they will not hold Honey Star NZ LTD liable for orders unable to be delivered to their destination due to import regulations.
Any import duties or taxes that are levied by the authorities of your country are your responsibility
Australia -10kg of Honey
(Excludes: Western Australia & Tasmania)
Bee Pollen prohibited in Australia
South Korea & Singapore - 5kg of Honey
Malaysia - 10kg of Honey
Europe, including U.K:
Belgium, Finland, Germany, Ireland, Italy, Portugal, Slovenia, Sweden & United Kingdom - 2kgs of honey
United States of America - 10kg of honey
Canada - 20kg of honey
We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that DHL can contact you if your package is held at the border. Packages that are held up by customs will be delayed, we do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control.
Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay duties and/or tax will result in your parcel being returned. If the products are returned, for this reason, we cannot refund your order
Due to the current Covid 19 pandemic delivery may take longer than usual
If you have any concerns, or would like more information about your shipment, then please contact us: [email protected]